Shipping & Returns
Thank you for shopping with Sewing Centra. We are committed to delivering high-quality sewing machines and sewing accessories to customers worldwide safely and efficiently.
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
International Shipping
We ship to most countries worldwide through trusted international carriers.
Estimated Delivery Times
Asia-Pacific: 3–10 business days
North America: 5–12 business days
Europe: 5–12 business days
Middle East & Africa: 7–15 business days
South America: 7–20 business days
Delivery times are estimates and may vary due to customs clearance, local courier services, weather conditions, or other factors beyond our control.
Customs Duties & Taxes
International orders may be subject to import duties, taxes, customs fees, and other charges imposed by the destination country.
These charges are the responsibility of the customer unless otherwise stated.
We recommend checking with your local customs office before placing an order.
Shipping Inspection
All sewing machines are carefully inspected and securely packaged before shipment to ensure they arrive in excellent condition.
Returns & Refunds Policy
We want you to be completely satisfied with your purchase. If there is an issue with your order, we are here to help.
Return Eligibility
Returns may be accepted under the following circumstances:
The product received is defective or damaged upon arrival.
The wrong item was shipped.
The product has a manufacturing defect covered by our return policy.
Return Conditions
To qualify for a return:
A return request must be submitted within 14 days of delivery.
The product must be unused and in its original condition.
All original packaging, accessories, manuals, warranty cards, and proof of purchase must be included.
The item must not show signs of misuse, unauthorized repairs, modifications, or accidental damage.
How to Request a Return
Contact our customer support team at sewingcentra@gmail.com.
Provide your order number and clear photos or videos showing the issue.
Our team will review your request within 1–3 business days.
If approved, return instructions will be provided.
Return Shipping Costs
If the return is due to a defective product, shipping damage, or our error, we will cover reasonable return shipping costs.
For all other approved returns, customers are responsible for return shipping expenses.
Refunds
Once the returned item is received and inspected:
Approved refunds will be issued to the original payment method.
Refund processing may take 5–14 business days, depending on your payment provider or financial institution.
Original shipping charges, customs duties, taxes, and import fees are generally non-refundable unless required by law.
Non-Returnable Items
The following items are generally not eligible for return:
Products damaged due to improper use or handling.
Items returned without original accessories or packaging.
Customized or special-order products.
Products returned beyond the return eligibility period.
Contact Us
If you have any questions regarding shipping, returns, or refunds, please contact us:
Sewing Centra
Email: sewingcentra@gmail.com
Phone: (+62)-819-9551-5955
We appreciate your trust in Sewing Centra and strive to provide a smooth shopping